My scanner wont scan2/21/2023 If you are using SocketScan 10 keyboard, we strongly recommend you switch to the new Socket Mobile SM Keyboard, as the SocketScan app is not compatible with Socket Mobile CompanionĪnd will cause scanner connection issues when running side by side. Launch your business app where you need to connect to the scanner.The app will guide you to get the Android device’s Bluetooth address. Connect your scanner in Application Mode following the instructions in the latest Socket Mobile Companion app ( WW, AU, EMEA, UK).You can also find this barcode in the Get Started guide in your scanner package.įor customers who continue to use older scanner models: Option 2: Scan the following Auto Connect barcode and then pair in system Bluetooth Settings:.Option 1: Using the latest Socket Mobile Companion ( WW, AU, EMEA, UK).With the ACC scanners listed above, you have two options to pair the scanner in Application Mode DuraScan D740 (revision number C or after).DuraScan D700 (revision number G or after).DuraScan D730 (revision number J or after).If an IP Address conflict occurs, please consult a network administrator to get a correct IP address. Enter the IP Address you confirmed in the Step 5 and click OK. DuraScan D750 (revision number D or after) ( Click here to see how to open Scanner Properties.) Click Network Setting tab and select Specify your machine by address.SocketScan S850 (revision number D or after).SocketScan S800 (revision number P or after).We ship that already have the capability: Our latest models and future models have or will have built-in Auto Connect capability(ACC) that will not only solve the Application Mode pairing problem for Android 8, but also significantly simplify the process. Even though our attempt to work with Google for a better solution didn’t yield any result, we’ve had solutions for both new customers and customers with existing devices.įor customers who are planning to purchase new scanners: We’ve been working on this issue for a long time. There should be NO issue if Socket Mobile Companion have been installed on Android Nougat or older and you are upgrading to Oreo
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